This is an honest post and annoyed me so much I just had to write something about it. It shows that standards of companies in the UK, and I daresay the world over. The customer no longer means anything. Their money means things, but even that does not seem to guarantee any sort of customer service.
My family and I have spent the last 10 days in the UK with my family. As is customary, my Dad bought the kids some shoes. We bought them (as always) from Sports Direct. A sporting goods store in the UK that is normally rather low-cost. We ordered them online, and paid through the nose for next day delivery. This is where the adventure began.
some 30 hours later we sent them an email asking where the shoes were. We got a very nice email back advising that they had been dispatched. Which was odd as the order tracking system showed them as yet to be collected. Still, we accepted it and waited. After a total of 48 hours and no shoes, we sent another email to their customer services department asking in a slightly firmer tone, where they were. The response we got was an identical email to the original. Word for word the same generic auto response… the Bastards!
Another day went by, the money had long since left my father’s account so the contract had been formed. A third email was sent demanding a response and not a generic email that sounds good but provides no answers. What do you think was the response…
Yep, another identical email!!
Somewhat aggrieved, my father went to the phone lines only to discover another alarming coincidence. Every time he phoned, he was in the same space in the queue, moved forwards at the same time in the call and after 16 minutes was promptly disconnected.
Sports Direct eventually delivered the shoes some four days late a matter of hours before we left for home.
Until now, no contact with the company has been possible, and according to a quick Google search, the problem is not isolated to us alone.
I know one shop I will never be using again!!